To make sure that printers on the network are being displayed,
check to see if the network is working correctly. For more information, see View the status
of your network.
If the network is working correctly, try these troubleshooting
options:
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Make sure that all computers on the network are in the same workgroup. One way to do that is to change the workgroup names on your Windows 7–based computers. For information about changing a workgroup name, see Join or create a workgroup.
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If you don't know the name or network address (a location on the network) of the printer, contact the person who installed the printer on the network or a system administrator.
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If you are adding a printer that is plugged into another computer on the network and shared for other people to use, make sure that the computer where the printer is plugged in is turned on. You can also contact the computer owner to make sure that the computer is connected to the network or to see if the name of the printer has changed.
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