What can I try if I get a message saying there is a problem copying files?

Installation might stop if the system cannot copy files. Here are some possible causes and solutions for this problem:

• Try cleaning your Windows installation disc. It might be scratched, smudged, or dirty. Clean the disc with a soft cloth, insert it in the CD or DVD drive, and then begin the Windows installation again. If your installation disc is damaged, you might need to replace it. For more information, go to How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals on the Microsoft website.
• Make sure your CD or DVD drive is working properly. If it isn't, the disc might be vibrating too much for the laser to accurately read the data. For more information about this problem, consult your hardware documentation, or contact the CD or DVD drive manufacturer.
• If your computer has multiple CD or DVD drives, make sure your computer is trying to locate files on the correct drive. If your computer has a feature to disable CD or DVD drives that are not being used, disable the drives that you aren't using. Otherwise, try inserting the disc into a different drive, and then start the installation again.
• Check to see whether a virus is on your computer. Run an antivirus program to scan your system and identify needed repairs. Be sure to disable the antivirus program before beginning the installation again.