Here are some answers to common questions about installing Windows.
How do I get a product key?
If you don't have a product
key to type during the installation process, you need to buy a new product
key and activate Windows within 30 days after
installation.
For more information, see:
How do I make my computer start from the Windows
installation disc, rather than the computer's hard disk?
You might need to specify that your computer use its CD or DVD
drive as the first startup device in the computer's basic
input/output system (BIOS).
Warning
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Be careful when changing BIOS settings. The BIOS interface is designed for advanced users, and it's possible to change a setting that could prevent your computer from starting correctly.
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Turn on your computer, insert the Windows installation disc, and then restart your computer.
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Newer computers usually display a startup (or boot) menu. On the startup menu, select "BIOS setup," or "BIOS settings," or something similar.Procedures vary depending on the BIOS manufacturer. Usually, you must press a key (such as F2, F12, Delete, Esc) or a key combination immediately after you turn on your computer but before Windows starts. For more information, check the information that came with your computer or go to the computer manufacturer's website.
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The BIOS setup screen appears. On the BIOS setup screen, select the option called "Boot order," or something similar.
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Select your CD or DVD drive as the first startup device.
Restart your computer, and then start Windows from the installation CD or DVD as
previously described.
What can I try if I get a message saying there is a
problem copying files?
Installation might stop if the system cannot copy files. Here are
some possible causes and solutions for this problem:
-
Try cleaning your Windows installation disc. It might be scratched, smudged, or dirty. Clean the disc with a soft cloth, insert it in the CD or DVD drive, and then begin the Windows installation again. If your installation disc is damaged, you might need to replace it. For more information, go to How to replace Microsoft software or hardware, order service packs and product upgrades, and replace product manuals on the Microsoft website.
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Make sure your CD or DVD drive is working properly. If it isn't, the disc might be vibrating too much for the laser to accurately read the data. For more information about this problem, consult your hardware documentation, or contact the CD or DVD drive manufacturer.
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If your computer has multiple CD or DVD drives, make sure your computer is trying to locate files on the correct drive. If your computer has a feature to disable CD or DVD drives that are not being used, disable the drives that you aren't using. Otherwise, try inserting the disc into a different drive, and then start the installation again.
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Check to see whether a virus is on your computer. Run an antivirus program to scan your system and identify needed repairs. Be sure to disable the antivirus program before beginning the installation again.
If I see a blue or black screen or a screen that
doesn't change, is my installation broken?
Your computer might have hardware or software that is incompatible
with Windows 7. If you have this problem,
follow these steps:
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Wait about 10 minutes to see if the installation continues. Watch the hard disk indicator (often a small light on your computer that blinks when your hard disk is running) to see if there is any activity. If your hard disk appears to be working, the installation should be in progress. If your hard disk does not appear to be working, go to step 2.
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Uninstall all antivirus software, and then restart your computer. Don't forget to enable antivirus software after you install Windows.
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If the installation fails again, there might be a hardware incompatibility problem. For more information, go online to the Windows 7 Upgrade Advisor website.
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If you have compatible hardware and your computer still stops responding, disable any unnecessary hardware. Remove universal serial bus (USB) devices; remove or disable network adapters, sound cards, and serial cards; and then restart the installation.
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If the computer still stops responding during installation, contact your computer manufacturer or retailer.
How do I fix a device, like a monitor, sound card,
or printer, that doesn't work since I upgraded to
Windows 7?
First, try reinstalling the device. If that doesn't solve the
problem, check with the manufacturer for a newer version of the device driver
that is designed to work with Windows 7. For
more information, see Update a driver
for hardware that isn't working properly.
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