check if your mobile device is connected to your computer

Any mobile device successfully connected to your computer should appear in Devices and Printers in Control Panel, whether the device is connected with a cable or wirelessly. The device should appear here even if it's not compatible with Device Stage.
1. Click to open Devices and Printers.
2. Look for your device. If the device is connected properly, its name should appear in Devices and Printers. It might be listed under a different (and sometimes not obviously related) name than the make and model of the device. If you haven't changed the name of a device in Windows, Devices and Printers will display whatever name the manufacturer gave the device.

   Notes

   • If you don't see your device in Devices and Printers, and you’re sure you connected it correctly to your computer, make sure the device is turned on and has fresh batteries or is fully charged.

   • If you see your device in Devices and Printers, but it doesn't automatically open Device Stage when you connect it to your computer, then the device isn't compatible with Device Stage. It should automatically open AutoPlay instead.

   • After you've set up your device to sync with Device Stage, the next time you connect the device to your computer, Device Stage will open automatically, but it will be collapsed on the Windows taskbar. To change your sync settings, click the device icon on the taskbar to open Device Stage.