I can't hear any text read aloud with Narrator

Note

• Narrator is not available in all languages.

Here are some things to try if you're having trouble hearing text read aloud by Narrator:

• Make sure that your speakers are connected properly. If you're not sure how to do this, check the information that came with your speakers.
• Make sure that the speaker volume is turned up sufficiently and your speakers aren't muted.
• Make sure that your sound card is properly installed and the drivers are updated.

  To check for a sound card

  1. Click to open Sound.
  2. Your sound card is listed on the Playback tab.
     If you don't have a sound card installed, you'll have to get one for Narrator to work.

  To determine if the sound card is working

  You must be logged on as an administrator to perform these steps.
  1. Click to open Device Manager.‌  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. Double-click Sound, video and game controllers, and then do one of the following:
     • If the sound card has a yellow question mark next to it, the sound card might not be working. Try reinstalling the sound card driver. For more information, see Update a driver for hardware that isn't working properly.
     • If the sound card appears twice in the list, you might have a ghost device. If so, delete the entry with the question mark.