If Windows can’t find information about your device in Device Stage

Device Stage is a new feature in this version of Windows that displays details about a device and tasks you can perform with that device. When you connect a device that's compatible with Device Stage to your computer, Device Stage will automatically open. Occasionally, Device Stage might open but not display any or all tasks and information about the device. Here are some reasons why that might happen, and what to do if it does:

• Device Stage might need your permission to download information about your device. Check to see if there's a message in Device Stage telling you that updated information is available, and then follow the instructions.
• Your computer might not be connected to the Internet. Device Stage can't download information about your device if you're offline. Try connecting the device later when you're online.
• Device Stage might be trying to download information about your device. Wait a few minutes and see if Device Stage is able to find the information, especially if this is the first time you've connected the device to your computer. Device Stage will keep trying to download information about your device, even if the location where that information is stored is busy. If you don't want to wait, try connecting the device again later.

Note

• If you connect a device to your computer that reportedly supports Device Stage (but only AutoPlay opens), check with the manufacturer of the device. Find out if there are any software or firmware updates available that will make the device work with Device Stage, and confirm that the device actually supports Device Stage.